cancellations and refunds

We understand that sometimes things happen that may be unexpected or out of your control. You are welcome to cancel your order at any stage. Please refer to the following fees that will apply to cancelled orders:

1. Prior to printing

(a) NON-CUSTOM DESIGN STATIONERY : a fee of AUD$30.00 will apply to cover administration of the order. An additional AUD$25.00 fee will apply to each design proof that has been emailed to the customer.  

(b) SEMI CUSTOM DESIGN STATIONERY : a fee of AUD$50.00 will apply to cover administration of the order. An additional AUD$25.00 fee will apply to each design proof that has been emailed to the customer. Semi Custom Stationery is any stationery design which has been chosen from the website www.peachperfect.com.au where the customer has requested changes to fonts, layout and / or design elements. 

(c) CUSTOM STATIONERY : a fee of 35% of the total order cost or AUD$150.00 (whichever is the greater) will apply to cover administration of the order. An additional AUD$25.00 fee will apply to each design proof that has been emailed to the customer. Custom Stationery is any stationery design / order undertaken which cannot be purchased via the website www.peachperfect.com.au.

The Administration fee covers the time taken for processing your initial order placement and/or correspondence and/or payment processing.

Peach Perfect reserves the right to reduce or cancel any of the above cancellation fees at their discretion.

2. Approval to print has been given

If an order is cancelled after you have provided approval for printing / production, no refund can be provided unless there is a print error on our behalf, in which case Peach Perfect will reprint or resupply with corrections made in the fastest time possible. A printed error on our behalf is where the printed item differs to the final digital proof that was approved by the customer. Spelling and layout are the full responsibility of the client to approve at proof stage and any errors in spelling and layout will be reprinted at a discounted rate at the clients expense.