Thank you for engaging Peach Perfect for your special event. By placing an order for goods via our website, email, telephone or any other means, you confirm you agree to the below Terms and Conditions.
The words ‘you’ and ‘your’ used throughout the Terms and Conditions refers to the buyer/client. The words ‘we’, ‘our’ and ‘us’ used throughout these terms and conditions refers to Peach Perfect, the seller.
Your Use of our Website (www.peachperfect.com.au) constitutes your agreement to adhere to and be bound by the following Terms and Conditions. Peach Perfect reserves the right, at any time, to modify, alter or update our Website, policies and these Terms and Conditions. By continuing to use our website after we post any such changes, you will be deemed to have accepted any and all such changes.
All orders are subject to verification and acceptance. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and Conditions and may result in cancellation of your order.
Peach Perfect reserves the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the product(s).
PAYMENT TERMS, CANCELLATIONS AND POSTPONEMENTS
The deposit or any monies paid is non-refundable in money or in credits, regardless of cancellation notice time, reason for cancelling, over-ordering or ordering the wrong item. This includes cancelling or postponing due to a pandemic.
If your order includes payment stages as single or multiple invoices (ie. deposit stage, final payment stage) any and all payments are to be made and cleared in our Bank or PayPal account before your order is printed. We do not print without your final invoice being paid. Late payments will delay your order.
You are welcome to cancel your order or services with us at any time for any reason. Once written cancellation is given, you are responsible for payment for any and all expenses incurred and work done towards the completion of your project, as determined by Peach Perfect and summarised below:
SEMI CUSTOM DESIGN
Before Printing: A fee of AUD$60.00 will apply to cover administration of the order. An additional AUD$25.00 fee will apply to each design proof that has been emailed to the client.
After Printing Approval: Cancellation will not be accepted after you, the client, has approved your design for print.
(Semi Custom is any stationery design which has been chosen from the Site where the client has requested no changes, or minor changes to fonts, layout and/or design elements).
Before Printing: A minimum fee of AUD$120.00 will apply to cover administration of the order. An additional AUD$85.00 fee will apply to each design proof that has been emailed to the client.
After Printing Approval: Cancellation will not be accepted after you, the client, has approved your design for print.
(Custom Stationery is any stationery design / order undertaken which cannot be purchased on the Site).
Peach Perfect reserves the right to reduce or cancel any of the above cancellation fees at their discretion.
In the event of cancellation, Peach Perfect retains complete ownership of any and all copyrights and original work created, and has the right to use these items or designs without exception or restriction.
Peach Perfect reserves the right to cancel your order and services with us if we feel that the working relationship is not in our/your best interest. In rare cases like this, we will notify you in an email and ask for your reply to confirm this has been received by you. If by some chance you do not reply to us after we have contacted you 3 times, and 3 months has passed, we will cancel your order and stop further contact, and monies paid are forfeited. We reserve the right to keep any monies paid to date to cover our consultation and design time. The balance will be refunded. Refunds are direct deposit, please allow up to 14 business days for your refund.
* The designs provided are not released to you and cannot be used by or replicated by another designer. Please refer to our Copyright section.
You are welcome to postpone your order or services with us at any time prior to Peach Perfect receiving your written approval to print. We will hold your order for 6 months and rely on you to notify us to re-start your order.
If you’ve postponed your order and prices and availability have changed on materials/stock, or parts of your order in that period, we will advise you of this and confirm any extra costs before we start on your job again.
If you have provided us with written confirmation to print your order, Peach Perfect can not postpone your order and you are liable for the full cost of your order as agreed upon and paid.
We provide digital proofs of your concept / design to the email address provided by you when ordering to confirm the content of the design is accurate. As our products are personalised for you, we are unable to accept returns or refunds. We encourage you to take great care to ensure the accuracy of each order before providing approval to print. Errors that are approved by you at proof stage (including spelling errors) will be reprinted at your expense and only on payment clearance. Peach Perfect will not print any order until receiving your written confirmation to proceed with printing or written approval of design content.
PROVIDING GUEST LISTS / VARIABLE DATA
If your order requires you to provide a guest list for design and printing of your guest names and / or addresses, we will provide you via email with a ‘template spreadsheet’ to provide us with your list. The template spreadsheet will include a separate tab with variable data Terms and Conditions. It is your responsibility to ensure the list you provide us with is correct. If you have made a mistake with your list prior to Peach Perfect adding your guest names / addresses to your design, you can provide a new list at no charge. At the stage where we have commenced adding your guest names / addresses to your design and alterations to your list are requested by you:
(a) We will make your alterations at no cost to you if there are less than 10 changes required. This will require a new digital proof which is classified as one of your complimentary proofs. Your changes will only be accepted typed in an email.
(b) We will make your alterations and charge an AUD$15.00 Design Amendment Fee where you require 10 -15 changes.This will require a new digital proof which is classified as one of your complimentary proofs. Your changes will only be accepted typed in an email.
(b) We will make your alterations and charge an AUD$30.00 Redesign Fee if 15 or more changes are required.Your changes will only be accepted with you supplying us with a new guest list.
The price includes the placement of your wording/images into your chosen theme/layout, or the creation of your custom design with your wording/images. The number of alterations provided per order is included on each product page and varies with each product. Additional alterations after you have received your complimentary alterations will be charged a $15.00 Design Amendment Fee per digital proof supplied.
Any request that requires a revised email proof is considered an alteration, with the exception being a completely new design / layout. If a new design is requested, Peach Perfect will advise revised costs based on additional design time required.
Alterations to your order may be made until the final digital design proof is approved for printing. Once approved, no alterations can be made. Your written email or text message with your approval to Peach Perfect will confirm your approval to print. If alterations are required after print approval has been provided, you will be required to place a new order. It is at our discretion as to whether we will/can offer a new order and whether we may offer this at a discounted rate.
Please see our Shipping Policy here.
Colours will be as close as possible to the artwork that appears on our website or on your computer screen, however Peach Perfect is not responsible for slight colour variations of printed products. Printed products may have slight variations in colour caused by the following which are not within our control (1) Your computer monitor could be colour calibrated in a particular way (2) Computer monitors display colours in RGB, which is different to the CMYK print process (3) Printed ink will sit differently on different paper stocks.
Peach Perfect is committed to protecting photographers’ copyrights. It is solely and without exception the responsibility of the customer submitting photo/s to ensure that they have the permission of the copyright owner to use the image. By sending your photo to Peach Perfect designs you warrant that:
(a) It is your own original work or that you have the written permission of the copyright owner, parent or guardian and that you have the right to make it available to Peach Perfect;
(b) It does not infringe any law; and
(c) You indemnify Peach Perfect against all legal fees, damages and other expenses that may be incurred by Peach Perfect as a result of any breach of the above.
We will only accept photos via email or website upload. We will not accept hard copy photos or scanned photos. Peach Perfect will advise to the best of our ability if your photos are suitable enough quality to print from. Peach Perfect reserves the right to refuse to use images that are not of suitable quality. Peach Perfect will not be responsible for variations in colour/quality due to our printing processes, or for flaws in the image that you have supplied us.
Product availability and printing services advertised on our website are not guaranteed. Peach Perfect uses third party services to provide optional and non-optional services, including calligraphy, papers, printing, envelopes, cardstock and embellishments. Products and services may not always be available at the time of your order or at the time your order is placed with the printer. If a product or service offered on our website is not available by the time your order processes, we will notify you via email and speak with you about your options.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise noted, the design of the Website, the Website as a whole, and all materials that are part of the Website embody, use and/or display copyrighted works, trademarks, trade dress or other intellectual property owned, controlled or licensed by Peach Perfect. Any use of the contents without our express written consent is strictly prohibited.
We will use our reasonable best efforts to ensure the accuracy of the content on our site. We make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk. As a convenience, our web site may link to other websites that may be of interest to you but are not under our control. These links do not imply an endorsement by Peach Perfect and we take no responsibility for the content of these sites.
You agree to defend, indemnify and hold harmless Peach Perfect, and any parent, subsidiary, affiliate, director, officer, employee, licensor, distributor, supplier, agent, reseller, owner, or operator of Peach Perfect, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Website; (ii) your violation of any of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions caused damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of the Website.
The prices displayed on the Website is quoted in Australian dollars, unless otherwise indicated.