Shipping policy
Shipping
We know you’re eagerly awaiting your wedding details (and we don’t blame you!). Every Peach Perfect order is created with so much love, and we take just as much care when packaging it — ensuring your stationery and signage are carefully prepared for their journey to you.
We promise… it’s worth the wait ✨
General Shipping Information
Shipping timeframes and delivery options vary depending on the product you’ve selected. Estimated production and dispatch timeframes are clearly outlined on each product page — by placing your order, you’re confirming your acceptance of these estimated timelines.
As our stationery and signage are made to order, production timeframes generally commence once all required details have been received and your final artwork has been approved in writing.
Shipping rates are calculated at checkout, or can be viewed via our Postage and Handling Fees page.
We use trusted delivery partners, including Australia Post (Regular or Express) and selected courier services, to ensure your order is delivered safely.
Tracking details will be provided as soon as they're available to us. Please note that some orders, particularly large-format rigid signage, are dispatched directly from our professional printing partners, so tracking information may not always be available immediately upon dispatch.
Delivery Timeframes
Delivery timeframes are provided as a guide only, unless a specific delivery timeframe has been expressly agreed.
While we do everything we reasonably can to keep things moving smoothly, sometimes unexpected delays occur due to weather, transport disruptions, production issues or particularly busy periods.
If we become aware of a significant delay affecting your order, we’ll contact you to discuss the situation and available options.
We always recommend allowing additional time for delivery, particularly when ordering close to your wedding or event date.
If your order feels like it’s taking a little longer than expected, please reach out — we’re always happy to check in on things for you.
Lost or Delayed Deliveries
If your order hasn’t arrived within the expected timeframe, let us know and we’ll step in. We’ll liaise directly with the shipping provider and work towards a suitable resolution as quickly as possible.
Where an order is lost, significantly delayed or not delivered, we’ll assess the circumstances and provide any remedies required under Australian Consumer Law.
Damaged Items
While we do our best to pack everything securely, we know sometimes shipping companies can be a little… rough on boxes.
If your items arrive damaged, please contact us as soon as possible, preferably within 2 business days of delivery.
We ask that you email photographs of the damaged item and its packaging, where possible, so we can assess the issue. Please also retain the packaging until we've had an opportunity to review the damage.
From there, we’ll work with you on a suitable resolution, which may include repair, replacement or refund, in accordance with your rights under Australian Consumer Law.
Our request for notification within 2 business days does not limit your statutory consumer rights.
Third-Party Shipping or Collection
If you choose to independently arrange your own courier or organise collection through a third party, please let us know in advance so we can coordinate the handover.
Once your order has been collected by your independently appointed courier or representative, responsibility for loss or damage arising solely during their handling may rest with you or your chosen provider, subject to applicable law.
This does not affect your rights regarding any existing product faults, inadequate packaging or other matters for which Peach Perfect remains legally responsible.
Where Peach Perfect arranges delivery, our obligations under Australian Consumer Law continue to apply.
International Shipping
We absolutely love sending our designs all over the world 🌏
For international orders, we typically ship via Australia Post. Delivery timeframes can vary depending on location and customs processing.
A little heads up — international deliveries may incur customs duties, taxes or import fees. These are set by your destination country and, unless otherwise stated, are the responsibility of the recipient.
We recommend checking any applicable import requirements before placing your order.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
Our products and services come with consumer guarantees that cannot be excluded under applicable law. We’re committed to working with you to ensure any issues are resolved fairly and as quickly as possible.
A Note From Us
We know wedding planning can feel like a lot, and waiting on deliveries isn’t always the fun part. If you ever have questions, timing concerns, or just want a little reassurance, we’re always here to help.
Your stationery is such a special part of your day, and we’ll always do everything we can to make sure it arrives just as it should 🤍